Dutch Service Desk Agent
Cross Border Talents · Lisbon, Lisbon
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- Company
- Cross Border Talents
- Location
- Lisbon, Lisbon
- Employment type
- Full-time
- Posted
- July 28, 2021
About this job
As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our Dutch Speaking stakeholders. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment. Responsibilities Manage incoming client contacts and escalations with compassion and proactivity, in order to prioritize their needs and provide unique solutions to problems. Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third-parties), and Quality Engineering teams. Coordinate regular calls with the client, for refills and upgrades to product accessories.…
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