Dutch Customer Specialist - Lisbon
Cross Border Talents · Lisbon, Lisbon
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- Company
- Cross Border Talents
- Location
- Lisbon, Lisbon
- Employment type
- Full-time
- Posted
- July 28, 2021
About this job
Work in the Oil&Gas industry acting as an Individual Contributor in Customer Service/Contact Center/Concierge COE and key responsibilities would include*: Attend customer calls, emails, chat. Attend customer requests such as: Request for a price quotation. Checking product availability for a certain point in time. Checking order status. Request for information about account status and outstanding payments. Request an account statement, a copy of an invoice or delivery document. Coordinate other departments such as Order management, collections, dispute and cash application team to resolve customer inquiry. Adhere to TAT and accuracy and manage queues and inquiries as per agreed metrics Report out daily performance and update all performance logs.
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