(Junior) Customer Escalation Manager - French Speaker

About this job

We are seeking a highly skilled Customer Excellence Specialist to join our dedicated team, responsible for resolving the most complex customer issues and using the customer’s voice as a guide to drive lasting solutions. This team plays a critical role in maintaining and recovering brand trust, leading cross-functional initiatives, and improving existing product standards while also shaping CX requirements. What you´ll do: Own critical issue resolution ensuring seamless and efficient case management. Serve as the main POC for VP/Country Managers on customer escalations, acting as a subject matter expert (SME) on customer experience (CX). Resolve executive-level escalations, including inquiries from corporate executives such as the Country Lead and C-level's.…

This is a short summary.

Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.

Most-requested skills in Portugal

Based on 239 Portugal vacancies that list requirements, these are the skills employers ask for most often.

• Leadership59% of postings
• Strategy55% of postings
• Stakeholder Management49% of postings
• Project Management24% of postings
• Coaching13% of postings
• Budgeting13% of postings
• Agile/Scrum10% of postings
• Team Leadership5% of postings

Similar jobs

• Customer Excellence Performance Manager (12M fixed-term) · Emma - The Sleep Company
• Telesales Manager - French Speaking (m/f/d) · SIXT
• Marketing Operations Manager - Associate · iCapital
• Engineering Manager - Digital Trust · Feedzai
• Project Manager for Product Development - Heating Systems (f/m/div.) · Bosch Group
• Department Manager | Algarve | Full time 40h fully flexible | Permanente · H&M