(Junior) Customer Escalation Manager - French Speaker
Emma - The Sleep Company · Lisbon
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- Company
- Emma - The Sleep Company
- Location
- Lisbon
- Employment type
- Full-time
- Posted
- September 9, 2026
About this job
We are seeking a highly skilled Customer Excellence Specialist to join our dedicated team, responsible for resolving the most complex customer issues and using the customer’s voice as a guide to drive lasting solutions. This team plays a critical role in maintaining and recovering brand trust, leading cross-functional initiatives, and improving existing product standards while also shaping CX requirements. What you´ll do: Own critical issue resolution ensuring seamless and efficient case management. Serve as the main POC for VP/Country Managers on customer escalations, acting as a subject matter expert (SME) on customer experience (CX). Resolve executive-level escalations, including inquiries from corporate executives such as the Country Lead and C-level's.…
This is a short summary.
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