Customer Operations Technician

Farfetch · Porto

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Company
Farfetch
Location
Porto
Employment type
Full-time
Posted
June 26, 2026

About this job

THE ROLE Reporting to Customer Operations Supervisor, the Customer Operations Technician manages operational back-office case management in refunds for returns, compensations to customers and partners, and for managing all delivery issues working with the couriers and other internal departments thus contributing to the Farfetch's customer experience. WHAT YOU'LL DO Provide an optimum level of service to all of our teams, resolving their queries and requests across multiple channels within our customer promise Take ownership of case resolution, finding the best solutions according to the company’s process and guidelines Manage demanding issues with professionalism and emotional intelligence focusing on solution and retention Advocate your team's needs working with other internal teams,…

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Customer Support skills

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