Junior/Mid-Level Customer Care Agent

Genki · Lisbon, Lisbon · Remote-friendly

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Company
Genki
Location
Lisbon, Lisbon
Employment type
Full-time
Posted
November 8, 2026

About this job

🌱 Genki is a Japanese word that means “healthy, energetic, and full of spirit”. That’s us! 🚀 We’re a fast-growing, fully remote startup of about 30 people. 🌍 We believe in a future where more and more people will be nomads and world residents. Our mission is to help them stay healthy and live well wherever they go. It all starts with great health insurance that works all over the world. And since we launched just a few years ago, we’ve helped over 100,000 nomads with worldwide health insurance. We are looking for a Customer Care Agent to care for our customers. Your responsibilities will be: Provide friendly, clear, and professional support via email, chat and phone. Assist customers with inquiries about our products, claims, payments, and account management.…

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Most-requested skills in Portugal

Based on 296 Portugal vacancies that list requirements, these are the skills employers ask for most often.

  • Troubleshooting56% of postings
  • Communication43% of postings
  • CRM27% of postings
  • English20% of postings
  • Live Chat14% of postings
  • German11% of postings
  • Ticketing4% of postings
  • Zendesk3% of postings
Customer Support skills

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