Systems Support Professional Trainee

About this job

Job Purpose: The Systems Support Professional serves as the frontline ambassador of Jolera, playing an essential role in delivering best-in-class technical resolutions to our customers and their employees or members. This position is essential to ensure a seamless support experience, marked by responsiveness, expertise, and a commitment to service excellence. Key Responsibilities: Provide expert advice and technical support to end users across various platforms and devices. Identify, troubleshoot, and resolve technical issues efficiently, ensuring minimal disruption. Collaborate with escalation teams to verify and diagnose server, network, and infrastructure-related problems. Respond promptly to onsite outage scenarios, ensuring swift resolution and communication.…

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Most-requested skills in Portugal

Based on 295 Portugal vacancies that list requirements, these are the skills employers ask for most often.

• Troubleshooting56% of postings
• Communication43% of postings
• CRM27% of postings
• English20% of postings
• Live Chat14% of postings
• German11% of postings
• Ticketing4% of postings
• Zendesk3% of postings

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