Customer Support Senior Associate

About this job

WHAT YOU’LL BE DOING As a Customer Support Senior Associate you will: - Spend your time interacting directly with our customers over chat, email and phone, providing them with an effective, easy and enjoyable Pleo experience. - Troubleshoot and resolve customers issues related to the Pleo product, and escalate to the appropriate internal team where needed - Provide feedback and support cross-functional teams on product development based on customer insights - Share learnings and contribute to our knowledge base to ensure growth and knowledge sharing across the team, and beyond What you bring You’ll thrive in this role if you: - Love providing fantastic, high-touch customer support on live chat, email and phone - Have a persistent and analytical approach to problem-solving - Are able to…

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Most-requested skills in Portugal

Based on 295 Portugal vacancies that list requirements, these are the skills employers ask for most often.

• Troubleshooting56% of postings
• Communication43% of postings
• CRM27% of postings
• English20% of postings
• Live Chat14% of postings
• German11% of postings
• Ticketing4% of postings
• Zendesk3% of postings

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