Quality Monitoring & Voice of Customer (VoC) Senior Specialist
Nexi · Poland
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- Company
- Nexi
- Location
- Poland
- Posted
- September 10, 2026
About this job
Your Everyday at Nexi As a Quality Monitoring & Voice of Customer (VoC) Senior Specialist, you’ll join a collaborative and forward-thinking team based in Kielce. Join our team and help shape a customer-centric culture by improving service quality and customer experience. In this role, you will analyze customer interactions, identify improvement opportunities, and translate customer feedback into actionable recommendations that support business growth and operational excellence. About Your Future Role In this position, you will: Conduct quality monitoring through call listening and analysis of customer communication across email and chat channels. Analyze quality metrics and identify root causes of service issues and deviations from established standards.…
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