Customer Support Agent for the Mercedes Team - Dutch speaking

Next Job Abroad · Rotterdam, South Holland

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Company
Next Job Abroad
Location
Rotterdam, South Holland
Employment type
Full-time
Posted
April 27, 2026

About this job

We are seeking Dutch-speaking Customer Care Specialists to join our team supporting the Mercedes-Benz project. The role involves providing frontline customer support via inbound and outbound calls, emails, and chat. Your tasks include handling customer contacts covering: Roadside Assistance (RSA) 24/7 breakdown support following strict safety guidelines Recovery assistance for vehicles to dealerships B2B & B2C customer support Collecting customer & vehicle information (license plate, GPS location, tire size, passengers, etc.) Connected Mobility Services (CMS) Support for Mercedes Me App and digital services Account login, activation/deactivation of digital services Service purchases, online appointment booking, vehicle monitoring Inform customers about features included in service packages…

This is a short summary.

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Customer Support salaries in Netherlands

Based on 222 postings that disclose pay.

Median salarygross / year
€36,000
€32,000Typical range€41,000

Estimated from advertised pay across our sources — indicative gross annual figures, not an offer.

Most-requested skills in Netherlands

Based on 529 Netherlands vacancies that list requirements, these are the skills employers ask for most often.

  • Communication80% of postings
  • CRM17% of postings
  • English15% of postings
  • Troubleshooting14% of postings
  • German4% of postings
  • Live Chat4% of postings
  • Salesforce4% of postings
  • SLA3% of postings
Customer Support skills

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Customer Support Agent for the Mercedes Team - Dutch speaking — Next Job Abroad | NewLuxJob