Customer Support Agent for the Mercedes Team - Dutch speaking

Over deze vacature

We are seeking Dutch-speaking Customer Care Specialists to join our team supporting the Mercedes-Benz project. The role involves providing frontline customer support via inbound and outbound calls, emails, and chat. Your tasks include handling customer contacts covering: Roadside Assistance (RSA) 24/7 breakdown support following strict safety guidelines Recovery assistance for vehicles to dealerships B2B & B2C customer support Collecting customer & vehicle information (license plate, GPS location, tire size, passengers, etc.) Connected Mobility Services (CMS) Support for Mercedes Me App and digital services Account login, activation/deactivation of digital services Service purchases, online appointment booking, vehicle monitoring Inform customers about features included in service packages…

Dit is een korte samenvatting. De volledige omschrijving staat op de pagina van de werkgever.