Forecaster Workforce Management Customer Service
Deutsche Post DHL · Netherlands
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- Company
- Deutsche Post DHL
- Location
- Netherlands
- Salary
- €5.500
- Posted
- September 3, 2026
About this job
Forecaster Workforce Management Customer Service Iets moois van A naar B brengen, daar draait álles om bij DHL eCommerce. En wanneer dat niet vlekkeloos verloopt, zorg jij ervoor dat onze klantenservice optimaal bereikbaar is. In deze functie krijg je de ruimte om impact te maken, nieuwe ideeën aan te dragen en mee te bouwen aan een toekomstbestendige WFM-organisatie binnen een gecertificeerde Top Employer. Dit ga je doen Als Forecaster binnen het Workforce Management (WFM) team ben je verantwoordelijk voor het opstellen, beheren en verbeteren van forecasts en capaciteitsmodellen. Aan de hand van data-analyses en rapportages voorspel je de klantvraag en ondersteun je de organisatie bij het behalen van operationele doelstellingen en KPI’s.…
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Customer Support salaries in the Netherlands
Based on 195 postings that disclose pay.
Estimated from advertised pay across our sources — indicative gross annual figures, not an offer.
Most-requested skills in the Netherlands
Based on 432 Netherlands vacancies that list requirements, these are the skills employers ask for most often.
- Communication76% of postings
- English22% of postings
- Troubleshooting18% of postings
- CRM12% of postings
- German4% of postings
- Live Chat4% of postings
- Ticketing3% of postings
- Salesforce3% of postings
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