Customer Relation Specialist

About this job

At DHL Global Forwarding in Hoofddorp, we make sure import shipments from all over the world enter the Netherlands smoothly and efficiently. As a Customer Relations Specialist, you are the primary point of contact for our customers and the essential link between every party involved in the import process. From the moment a shipment is airborne to the moment it reaches the customer, you’re in control. You liaise with customers, carriers, airlines, customs, colleagues across the globe, and your own on-site team. You proactively track shipments, identify irregularities, and resolve issues the moment they arise. Because import operations run 24/7, we’re looking for someone who’s flexible and willing to work in rotating shifts, including occasional weekend shifts.…

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Customer Support salaries in the Netherlands

Based on 195 postings that disclose pay.

Estimated from advertised pay across our sources — indicative gross annual figures, not an offer.

Most-requested skills in the Netherlands

Based on 432 Netherlands vacancies that list requirements, these are the skills employers ask for most often.

• Communication76% of postings
• English22% of postings
• Troubleshooting18% of postings
• CRM12% of postings
• German4% of postings
• Live Chat4% of postings
• Ticketing3% of postings
• Salesforce3% of postings

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