Customer Service Coordinator

About this job

The new joiner will support the Customer Service team of the Leather Hub of Scandicci managing post-sales activities in collaboration with maisons’ stores. S/he will map and improve all the processes being in a constant communication with the logistics and supply chain departments of the maisons for ensuring a high level of customer satisfaction. HOW WILL YOU MAKE AN IMPACT? Specifically, you will be in charge of the following activities: Managing customer requests through SAP Portal. Monitoring requests and resolving customer concerns promptly. Coordinating with internal teams (technicians, R&D, logistics) to ensure timely responses. Managing documentation and reports related to after-sales activities.…

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