Technical Support Administrative

About this job

The Technical Support Specialist is responsible for providing first- and second-level technical support to customers and end users, ensuring product and service issues are accurately documented, investigated, and resolved. The role also supports customer training, service-related activities, and collaboration with Sales and Product Marketing to help ensure a high level of customer satisfaction. This position reports to the Technical Service Manager, part of the Technical Support Team in the Netherlands, and will be an on-site role in our office in Milan. In this role, you will have the opportunity to: Receive and respond to technical support requests by telephone and email, providing first- and second-level support and training to end users.…

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