Helpline Supervisor
Allianz · Dublin · Remote-friendly
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- Company
- Allianz
- Location
- Dublin
- Employment type
- Full-time
- Posted
- August 18, 2026
About this job
Allianz Care | Dublin, Ireland | Full-Time | Hybrid Are you passionate about service excellence, continuous improvement, and shaping the future of customer-facing operations? Join Allianz Care as our Global Contact Centre Quality & Process Improvement Lead — a pivotal, full-time role based in Dublin where you'll set the standard for quality and operational efficiency across our international IPMI helpline network. In this role, you'll be the central point of accountability for quality assurance, process governance, and performance standards — while also leading the evolution of our helpline technology towards an AI-ready future. You'll report directly to the Global IPMI Helpline Manager and work with teams across multiple global locations, making a tangible impact on the experience of…
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