IT Support Manager - Microsoft Managed Services
TEKenable · Ireland · Remote-friendly
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- Company
- TEKenable
- Location
- Ireland
- Employment type
- Full-time
- Posted
- October 28, 2026
About this job
TEKenable is seeking a dynamic Support Manager to lead our managed services support team. The Support Manager is responsible for leading the day-to-day operations of an ITIL-aligned Managed Services team, delivering high-quality support across Microsoft cloud-focused solutions including Azure,.NET-based applications, Business Central, Microsoft Dynamics 365 and Power Platform. The role requires proactive ownership of support operations, identifying and addressing service risks, customer concerns, SLA risks, ageing or stalled tickets and potential escalations before intervention is required. The Support Manager is responsible not only for monitoring and reporting service performance, but for analysing trends and underlying issues, identifying risks and improvement opportunities,…
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