Copy of Service Delivery Manager

Version 1 · London, Dublin, England

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Company
Version 1
Location
London, Dublin, England
Employment type
Full-time
Posted
September 17, 2026

About this job

As a Service Delivery Manager, you will play a crucial role in managing client relationships. You will work closely with the customers, the wider Service Delivery Team and the Technical Consultants to ensure the successful delivery of our services. Roles & Responsibilities Service Reporting: Produce both customer and internal service reporting. Service Reviews: Conduct regular reviews with customers. Customer Management: Handle escalations, issues, problems, and requirements. Financial Management: Oversee invoicing and financial aspects of assigned accounts. Forecasting: Perform monthly forecasting of project costs and revenue, understanding gaps and putting corrective measures in place, as appropriate. Compliance: Ensure ISO20000 compliance and best practices.…

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