Enterprise Support Specialist

About this job

What you'll do As part of our growing, global Product Support team, you'll be a critical driver in delivering excellent user experiences. This role goes beyond basic troubleshooting—it's about using your technical expertise, problem-solving mindset, and project management skills to strategically improve our support systems, processes, and product quality. You'll own complex technical user issues and coordinate with cross-functional teams, including Engineering and Product, to drive them to resolution. A deep understanding of SQL and APIs allows you to engage with these teams effectively, analyse data to inform decisions, and propose solutions that drive operational efficiency.…

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Most-requested skills in Ireland

Based on 163 Ireland vacancies that list requirements, these are the skills employers ask for most often.

• Communication83% of postings
• English30% of postings
• Troubleshooting26% of postings
• CRM13% of postings
• Salesforce6% of postings
• German6% of postings
• Zendesk6% of postings
• Ticketing5% of postings

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