Global Service Centre – Onsite Support Analyst

About this job

Role Overview Our ASPIRE Global Service Centre is at the heart of Version 1’s Managed Services offering, providing service management, operational support, automation and continuous improvement for our customers. We are looking for an experienced L2 Onsite Support Analyst to provide hands-on technical support within a customer environment in Dublin. This is a customer-facing role suited to someone with strong second-line support experience who is comfortable independently troubleshooting more complex end-user, hardware, software, Microsoft 365, Windows, network and workplace technology issues. You will act as a key onsite escalation point, taking ownership of technical issues through to resolution while providing a professional and personable service to end users, including VIP and…

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