IT Support Specialist (12 Month Fixed Term Contract)

About this job

At Ripple, our outstanding IT team not only ensures the lights stay on, but also allows our employees worldwide to work with maximum efficiency! We’re looking for a hard-working IT Support Specialist to join the team. They will need to be highly motivated and organized, able to work as part of a team. This position will work with the IT Support Manager! WHAT YOU'LL DO: Provide front-line IT support via walk-ups, tickets, and chat, ensuring timely resolution within SLAs. Support and troubleshoot SaaS applications such as Google Workspace, Okta, Atlassian Cloud, Slack, and others. Deliver technical expertise in macOS, Windows, and device/identity management (Azure AD, Jamf, Intune). Manage employee lifecycle tasks, including onboarding, offboarding, and equipment reclamation.…

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