Director of Ops & Deputy Managing Director Germany
Swordhealth · Germany
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- Company
- Swordhealth
- Location
- Germany
- Posted
- October 11, 2026
About this job
Role As Director of Ops & Deputy Managing Director Germany you own the engine that turns interested patients into active customers. You lead our Patient Success team and Customer Support and are accountable for lead conversion, speed from sign-up to start and service quality. You'll work hand in hand with Growth Marketing on the full D2C funnel and build processes, tooling and a scalable operating model – combining people, automation and AI – from the ground up. You report to the Managing Director Germany. What you’ll be doing Own the conversion funnel from interested patients, to paying customer Hire, lead and coach the Patient Success team; design targets, incentive schemes and quality assurance Own Customer Support for patients, doctors' practices and Krankenkassen: channels, SLAs,…
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Salaries in Germany
Based on 2,786 postings that disclose pay.
Estimated from advertised pay across our sources — indicative gross annual figures, not an offer.
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