Quality Assurance Specialist
Motorway · Brighton
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- Company
- Motorway
- Location
- Brighton
- Posted
- October 6, 2026
About this job
About the role Evaluate technical skills, sales techniques, customer service and soft skills within Motorway's customer interactions. Conduct real-time and retrospective quality assessments to ensure Motorway’s quality standards are met, using knowledge and experience to determine whether the customer has received an amazing experience through call, email and live chat quality checks Ensure processes have been adhered to by our agents and regulatory requirements have been met. Achieve team and individual KPIs and SLAs as set by the QA Team Leader. Provide high quality and positive coaching and feedback to Agents and suppliers on the standard of their evaluations.…
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Salaries in Germany
Based on 2,790 postings that disclose pay.
Estimated from advertised pay across our sources — indicative gross annual figures, not an offer.
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