(Junior) CS Operations Manager- Complaints Management (m/f/d)

About this job

Team In our Solution Management Team within Customer Service, we consolidate expertise for complex customer concerns, legal inquiries, and complaint cases. Together we ensure that our customers receive the best possible support while simultaneously meeting all regulatory requirements. Your Responsibilities Support and process customer complaints and escalations from Germany and across Europe under guidance and independently over time. Ensure the compliant handling of cases in accordance with BaFin regulations, GDPR, and internal guidelines. Assist in the daily screening of inquiries, prioritize them based on urgency, and prepare them for efficient processing.…

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Manager salaries in Germany

Based on 770 postings that disclose pay.

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Most-requested skills in Germany

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• Leadership70% of postings
• Strategy33% of postings
• Stakeholder Management26% of postings
• Budgeting24% of postings
• Project Management16% of postings
• Coaching10% of postings
• Agile/Scrum4% of postings
• Team Leadership3% of postings

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