Senior Product Analyst (all genders)
Zalando · Berlin
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- Company
- Zalando
- Location
- Berlin
- Employment type
- Full-time
- Posted
- October 21, 2026
About this job
THE ROLE & THE TEAM Serving over 50 million active customers across Europe, Customer Care at Zalando is undergoing an AI-first transformation. We are shifting from reactive support to proactive, personalized experiences powered by state-of-the-art agentic architectures and LLM-driven applications. In Customer Care Tech, we build intelligent applications and scalable infrastructure powering millions of customer touchpoints and supporting thousands of customer care specialists. As a Senior Product Analyst, you will be the analytical engine behind our AI product strategy. You will pioneer how we evaluate non-deterministic AI systems, establish rigorous experimentation frameworks, and connect conversational intelligence directly to business impact and customer trust.…
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