Head of Customer Success and Implementation, Europe

About this job

The company Open is building the AI that answers when it matters most — the complete customer communication engine that leading enterprises trust for their hardest, highest-stakes conversations. If you live in Europe, there's a good chance our AI has already helped you. Companies like MoneyGram, Mollie, TicketSwap, Viva.com, More.com, Trunkrs, and FareHarbor (a Booking.com company) rely on Open to handle millions of customer interactions — at a 77% average automation rate and 99%+ accuracy, priced on outcomes rather than seats. We're backed by Y Combinator, Pioneer Fund, and Spacetime, and we focus on large enterprises with the most sophisticated support needs. The role It begins hands-on and grows into a team you will build and lead.…

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Customer Support salaries in Germany

Based on 117 postings that disclose pay.

Estimated from advertised pay across our sources — indicative gross annual figures, not an offer.

Most-requested skills in Germany

Based on 967 Germany vacancies that list requirements, these are the skills employers ask for most often.

• German76% of postings
• English65% of postings
• Communication64% of postings
• Ticketing15% of postings
• Troubleshooting10% of postings
• CRM10% of postings
• Salesforce4% of postings
• Jira3% of postings

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