Customer Care Specialist - Spend -German Speaker

About this job

WHAT YOU’LL DO - Respond to customer queries via email, chat, and phone in a timely and knowledgeable manner - Troubleshoot and resolve issues while providing accurate information and following up as needed - Document interactions and escalate complex cases to the appropriate teams - Ownership of incoming requests from customers, including the creation of tickets for the internal organization - Ownership for tracking-to-resolution of recorded incidents or bugs - Answering and handling customer inquiries for our customers in Germany, Switzerland, and the rest of Europe - Internally, you’re the first point of contact for knowledge on the operational use of our software WHAT WE’RE LOOKING FOR - Background in finance and or accounting is a strong plus - Operational experience with a high…

This is a short summary.

Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.

Customer Support salaries in Germany

Based on 124 postings that disclose pay.

Estimated from advertised pay across our sources — indicative gross annual figures, not an offer.

Similar jobs

• IT-Senior Supporter (m/w/d) Service-Desk & Außendienst in Vollzeit · bit4finance IT-Service Now GmbH
• Customer Success Manager (DACH) · Mentimeter
• Customer Success Manager (d/w/m) · Taxfix
• Global Quality Supporter (w/m/div.) - Road Side Assistance Services für einen deutschen Premium-Automobilhersteller · Bosch Group
• Associate Director, Customer Compensation & Policy · hellofresh
• Customer Success Manager - Scale (m/f/d) · Voize