Customer Care Lead
INEOS Automotive · Böblingen, Baden-Württemberg
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- Company
- INEOS Automotive
- Location
- Böblingen, Baden-Württemberg
- Employment type
- Full-time
- Posted
- May 26, 2026
About this job
The Customer Care Lead is responsible for managing, coordinating, and reporting on the resolution of escalated customer complaints received via INEOS’s Call Centre Partner, the INEOS Dealer Network, or the INEOS Senior Leadership Team. The role acts as a key operational liaison between the customer (e.g. Retail customers, VIP customers, Arcane Works, INEOS C-Suite), European/Global Customer Service teams (Aftersales), and global engineering to ensure timely, accurate, and effective issue resolution. The Customer Care Leads’ key task is to increase customer satisfaction. In that context he/she is also responsible for managing the relationship with Ineos Automotive’s Road Side Assistance provider, optimize processes related to Road Side Assistance and Customer Cases in General.…
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