IT Support Specialist L2 (f/m/x)

About this job

We are looking for a hands-on IT Support Specialist to join our IT team in Berlin. This role is ideal for someone who enjoys solving technical problems, takes ownership of their work, and thrives in a fast-paced environment where priorities can change quickly. You will be responsible for providing reliable IT support, managing incidents and service requests, supporting device lifecycle operations, and ensuring a smooth employee experience. We are looking for someone who can work independently, communicate confidently with stakeholders, and balance urgent requests with structured service delivery. What you'll do: Own and resolve L1/L2 technical support requests end-to-end, ensuring timely resolution and adherence to SLAs.…

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Customer Support salaries in Germany

Based on 137 postings that disclose pay.

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Most-requested skills in Germany

Based on 999 Germany vacancies that list requirements, these are the skills employers ask for most often.

• German74% of postings
• Communication66% of postings
• English62% of postings
• Ticketing17% of postings
• CRM9% of postings
• Troubleshooting8% of postings
• Salesforce5% of postings
• Jira3% of postings

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