Head of Customer Service (all genders)

About this job

Your role We are looking for an experienced, high-impact Head of Customer Service to lead, transform, and scale our customer service organization. In this position, you will be responsible for defining operational excellence, elevating the overall customer experience, and building a true customer first culture across our teams. You will bridge day-to-day operational execution with strategic planning - owning team development, process optimization, workforce scheduling, and key performance metrics. This is a senior leadership role designed for an operational heavyweight who thrives in fast-paced e-commerce environments and is ready to take full strategic and organizational ownership of our service operations.…

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Customer Support salaries in Germany

Based on 117 postings that disclose pay.

Estimated from advertised pay across our sources — indicative gross annual figures, not an offer.

Most-requested skills in Germany

Based on 955 Germany vacancies that list requirements, these are the skills employers ask for most often.

• German76% of postings
• English64% of postings
• Communication64% of postings
• Ticketing15% of postings
• Troubleshooting10% of postings
• CRM9% of postings
• Salesforce4% of postings
• Jira3% of postings

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