Head of Customer Support
Hilo By Aktiia · Germany · Remote-friendly
Don’t apply blind. See how your CV matches Customer Support first — free, in 30 seconds.
You will leave NewLuxJob. We do not receive or handle applications.
- Company
- Hilo By Aktiia
- Location
- Germany
- Employment type
- Full-time
- Posted
- September 1, 2026
About this job
Our company offers a hybrid/remote work model. However, this position requires frequent attendance at our office in Neuchâtel, Switzerland and our Customer Support Hub in Bratislava, Slovakia. Role overview You own and continuously raise the bar on the customer support experience across all of Hilo's markets. You lead two regional team leads, one for Europe and one for the US, and through them a team of customer support agents. You are accountable for the quality, consistency, and scalability of support operations globally: setting the strategy, building the systems and processes that enable your team to deliver excellent service, and acting as the bridge between customers and the rest of the business.…
This is a short summary.
Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.
Customer Support salaries in Germany
Based on 126 postings that disclose pay.
Estimated from advertised pay across our sources — indicative gross annual figures, not an offer.
Similar jobs
- Customer Service & Claims Manager Spain (all genders) · getolo GmbH
- 1st-Level-Support (m/w/d) · MY Humancapital GmbH
- Product Manager Customer Care (f/m/d) | Fixed-Term Parental Leave Cover · Thermondo
- Team Lead Software Production Support (m/f/d) · Quantum-Systems GmbH
- Technical Support Engineer · Plaid
- Rider Support Representative · Deliveroo
See if your CV fits this job
Paste your CV for an instant match score against this role — and get a tailored cover letter in one click.
- Instant match score for this role
- Tailored cover letter in one click
- Free — no credit card