Technical Customer Support Specialist (Level 2)
NoDi GmbH · Berlin
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- Company
- NoDi GmbH
- Location
- Berlin
- Salary
- €40,000-€50,000
- Posted
- July 21, 2026
About this job
We're NODI, a Berlin-based consumer electronics startup. We build the NODI Flip, a screen-free audio device for kids, with Spotify integration, voice messaging, offline content, and optional LTE. Our mission: give children music, audiobooks, and a connection to their family without putting them in front of a screen. As our Technical Customer Support Specialist (Level 2), you're the technical backbone of our support team, the person who takes over when things get tricky. http://www.nodi.kids Tasks Diagnosing and resolving technical cases: failed firmware (OTA) updates, WiFi and LTE connectivity issues, app pairing, Spotify integration Deciding whether a device can be fixed remotely or needs replacement, and owning the replacement process Escalating reproducible bugs to our engineering team …
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