Customer Service Manager - Product Implementation & Controlling (all genders)

About this job

Manage implementation, optimization, and innovation projects, collaborating with external partners where required and coordinating closely with internal stakeholders Design, configure, and maintain the Customer Service systems landscape, including the integration of various interfaces and reporting solutions Analyze operational business drivers and derive measures to optimize both the customer experience (CX) and agent experience (AX) Ensure the reliable operation and availability of applications and systems Own the documentation, continuous improvement, and rollout of best practices, guidelines, and operational standards Independently plan and execute functional testing and quality assurance (QA) activities Act as a key point of contact for external vendors and cross-functional internal…

This is a short summary.

Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.

Accountant & Auditor salaries in Germany

Based on 220 postings that disclose pay.

Estimated from advertised pay across our sources — indicative gross annual figures, not an offer.

Most-requested skills in Germany

Based on 1,038 Germany vacancies that list requirements, these are the skills employers ask for most often.

• Tax68% of postings
• Excel41% of postings
• SAP30% of postings
• Reporting28% of postings
• HGB26% of postings
• Auditing26% of postings
• DATEV21% of postings
• Payroll14% of postings

Similar jobs

• Mitarbeiter:in Finanzbuchhaltung (m/w/d) · Adam & Eve Beautylounge GmbH
• Lohn - und Gehaltsbuchhalter (m/w/d) · H&M
• Werkstudent Buchhaltung / Finance (w/m/d) · PlantaCorp GmbH
• Werkstudent*in Accounting (all genders) · ABOUT YOU Holding AG
• Working Student Accounting (all genders) · ABOUT YOU Holding AG
• Finance Reporting Manager / Accounting Manager (m/w/d) · Eurofins Germany