Customer Service Manager - Product Implementation & Controlling (all genders)

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Manage implementation, optimization, and innovation projects, collaborating with external partners where required and coordinating closely with internal stakeholders Design, configure, and maintain the Customer Service systems landscape, including the integration of various interfaces and reporting solutions Analyze operational business drivers and derive measures to optimize both the customer experience (CX) and agent experience (AX) Ensure the reliable operation and availability of applications and systems Own the documentation, continuous improvement, and rollout of best practices, guidelines, and operational standards Independently plan and execute functional testing and quality assurance (QA) activities Act as a key point of contact for external vendors and cross-functional internal…

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