Senior Workforce Manager - Capacity Planning & BPO Strategy

About this job

------------------------------------------------------------------------------------------------------ Join us as Senior Workforce Manager – Capacity Planning & BPO Strategy to own the global capacity planning framework across all of Qonto's Ops factories — Banking Operations, AML/Fraud, KYCB, and Customer Care & Success. You'll set the methodology every factory uses, hold the consolidated budget view, and be the senior owner of BPO relationships at a strategic and contractual level. This is a hands-on build-and-run role: you'll design the model and direct its rollout, under the guidance of Marie Piquemil, our Head of Operations Enablement.…

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Manager salaries in France

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• Leadership51% of postings
• Strategy31% of postings
• Budgeting18% of postings
• Project Management17% of postings
• Team Leadership10% of postings
• KPI6% of postings
• Change Management5% of postings
• Stakeholder Management5% of postings

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