CX Model Performance Manager

About this job

About the Role The Customer Experience Model Performance Manager plays a key role in integrating Allianz Partners' Lines of Business (LoBs) and Business Units (BUs) into the global Voice of Customer (VoC) initiative, promoting a unified method for managing customer feedback and assessing B-Partner relationships. This position entails overseeing the deployment and ongoing enhancement of VoC tools, ensuring compliance with IT security standards, and performing thorough user testing. The manager is responsible for providing training to enable independent use of the platform and assisting in the evaluation of customer insights to improve the overall customer experience.…

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