(fluent French & English) Technical SaaS Support Specialist (Global, remote)

About this job

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Deliver multilingual support in French and English; Respond, troubleshoot and escalate support requests, including technical issues, via email, phone, chat, scheduled video calls; Maintain regular communication with customers and provide timely updates on open issues and resolutions; Identify, reproduce, and report bugs clearly to Product and Development teams; Gather customer feedback, identify recurring needs, and suggest product improvements to enhance…

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Customer Support salaries in France

Based on 1,024 postings that disclose pay.

Estimated from advertised pay across our sources — indicative gross annual figures, not an offer.

Most-requested skills in France

Based on 691 France vacancies that list requirements, these are the skills employers ask for most often.

• English53% of postings
• Communication51% of postings
• Ticketing16% of postings
• Troubleshooting12% of postings
• CRM9% of postings
• SLA7% of postings
• Jira5% of postings
• German4% of postings

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