Customer Experience Representative - German speaker

About this job

Join us as a Customer Experience Representative for our Customer Experience Team. Brevo's Customer Experience Representatives wear many hats. While their first responsibility is to offer direct support, primarily via email and telephone, there are many other elements to the job as well. We are looking for an German native speaker to join our team on the Monday-Friday shift. Your impact at Brevo: Manage and resolve daily client tickets via email and phone in a timely and professional manner. Ensure that clients’ questions and problems are addressed properly and in a timely manner. Handle challenging customers and escalate complex issues outside of the department when necessary. Report, analyze and resolve system and operational issues that impact clients.…

This is a short summary.

Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.

Customer Support salaries in France

Based on 905 postings that disclose pay.

Estimated from advertised pay across our sources — indicative gross annual figures, not an offer.

Most-requested skills in France

Based on 678 France vacancies that list requirements, these are the skills employers ask for most often.

• English58% of postings
• Communication51% of postings
• Ticketing16% of postings
• Troubleshooting10% of postings
• CRM8% of postings
• SLA7% of postings
• Jira5% of postings
• Salesforce4% of postings

Similar jobs

• Ingénieur Front Office - Support aux traders - H/F · MARGO
• Customer Success Manager, Enterprise · Harvey
• Customer Success Manager, Mid-Market · Harvey
• Customer Success Manager - French Market 🇫🇷 · Qonto
• Customer Success Lead - French Market 🇫🇷 · Qonto
• Associate Team Lead Support Financial Services N2 / Chef(fe) d’équipe Support N2 Financial Services · Pennylane SAS