Customer Experience Representative - German speaker

À propos de ce poste

Join us as a Customer Experience Representative for our Customer Experience Team. Brevo's Customer Experience Representatives wear many hats. While their first responsibility is to offer direct support, primarily via email and telephone, there are many other elements to the job as well. We are looking for an German native speaker to join our team on the Monday-Friday shift. Your impact at Brevo: Manage and resolve daily client tickets via email and phone in a timely and professional manner. Ensure that clients’ questions and problems are addressed properly and in a timely manner. Handle challenging customers and escalate complex issues outside of the department when necessary. Report, analyze and resolve system and operational issues that impact clients.…

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Salaires Support client — France

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