Head of Passenger Customer Service Operations
DFDS Denmark · København, Denmark
Don’t apply blind. See how your CV matches Customer Support first — free, in 30 seconds.
You will continue to the employer’s original posting.
- Company
- DFDS Denmark
- Location
- København, Denmark
- Posted
- July 6, 2026
About this job
Do you want to play a key role in ensuring consistently high-quality service across our passenger network? Are you motivated by optimising operational performance and shaping how customer service is delivered at scale? We are looking for an experienced, people‑centred leader to head our Passenger Customer Service Operations function. In this role, you will lead a multi‑country operation that plays a critical part in delivering reliable, high‑quality service to our customers every day – while ensuring strong operational performance, high employee engagement, and customer satisfaction. About The Role As Head of Passenger Customer Service Operations, you ensure efficient, consistent, and high-quality service delivery across all customer contact channels, while driving operational improvements…
This is a short summary. Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.
Similar jobs
- Senior/Chief Strategy Consultant, Business Customers and Large Corporates & Institutions · Danske Bank
- Customer Service Advisor - 6 Month FTC · Carlsberg
- Adv. Process Supporter · Novo Nordisk
- Customer Development Manager - North Yorkshire · Carlsberg
- Principal Pharmacovigilance Specialist - Customer engagement activities · Novo Nordisk
- Customer Service Associate, Asset Management, Copenhagen · Danske Bank
See if your CV fits this job
Paste your CV for an instant match score against this role — and get a tailored cover letter in one click.
- Instant match score for this role
- Tailored cover letter in one click
- Free — no credit card