Head of Passenger Customer Service Operations
DFDS Denmark · København, Denmark
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- Firma
- DFDS Denmark
- Plaz
- København, Denmark
- Publizéiert den
- 6. Juli 2026
Iwwer dës Plaz
Do you want to play a key role in ensuring consistently high-quality service across our passenger network? Are you motivated by optimising operational performance and shaping how customer service is delivered at scale? We are looking for an experienced, people‑centred leader to head our Passenger Customer Service Operations function. In this role, you will lead a multi‑country operation that plays a critical part in delivering reliable, high‑quality service to our customers every day – while ensuring strong operational performance, high employee engagement, and customer satisfaction. About The Role As Head of Passenger Customer Service Operations, you ensure efficient, consistent, and high-quality service delivery across all customer contact channels, while driving operational improvements…
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