Client Care manager
Securitas Belgium NV · Machelen, Flanders
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- Company
- Securitas Belgium NV
- Location
- Machelen, Flanders
- Employment type
- Full-time
- Posted
- October 19, 2026
About this job
Je coacht en ontwikkelt leidinggevenden en medewerkers en creëert een cultuur van eigenaarschap, samenwerking en klantgerichtheid. Je optimaliseert de volledige customer journey, van contractactivatie en dagelijkse ondersteuning tot klachtenbehandeling, klantenbehoud en afsluiting. Je bouwt de remote technische ondersteuning verder uit en zorgt voor duidelijke procedures, kennisdeling en escalaties. Je bewaakt bereikbaarheid, servicekwaliteit, productiviteit, personeelscapaciteit en kosten. Je analyseert klantfeedback, klachten en vertrekredenen en vertaalt deze naar structurele verbeteracties. Je zet CRM, ticketing, automatisering, selfservice en AI doelgericht in om processen efficiënter te maken. Je werkt nauw samen met Operations, Sales, Technology, IT, Marketing, Finance en HR.…
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