SaaS Support Engineer Internship

About this job

As a SaaS Support Engineer Intern, you will play a key role in ensuring the smooth running of our services while maintaining a high level of customer satisfaction. You will be instrumental in maintaining our SynaptiQ platform and providing first-level support to our clients, as well as assisting with onboarding and with development of new features. Your key responsibilities will be: 1. Client Support and Engagement: Handle first-level support tickets from clients, providing efficient solutions to technical issues and escalating more complex problems to the Senior SaaS Engineer team when necessary. Assist the service delivery team with the deployment of assets into the SynaptiQ platform. Understand clients' needs and translate these into appropriate technical solutions.…

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