Customer Experience & ICCC Senior Specialist
Deutsche Post DHL · Belgium
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- Company
- Deutsche Post DHL
- Location
- Belgium
- Posted
- September 4, 2026
About this job
Customer Experience & ICCC Senior Specialist Ben jij analytisch sterk én gepassioneerd door klantbeleving? Wil je met jouw inzichten een directe impact hebben op de ervaring van duizenden DHL-klanten? Dan is deze uitdaging iets voor jou. Als Customer Experience & ICCC Senior Specialist analyseer je klantfeedback, identificeer je verbeterkansen en zet je inzichten om in concrete acties. Je werkt samen met operationele teams en management om processen te verbeteren en een echte klantgerichte cultuur te versterken. Wat ga je doen? Klantfeedback analyseren en trends identificeren. Inzichten vertalen naar verbeteracties en projecten. KPI's en klantbelevingsresultaten opvolgen en rapporteren. ICCC-meetings voorbereiden en verbeteracties coördineren.…
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Customer Support salaries in Belgium
Based on 54 postings that disclose pay.
Estimated from advertised pay across our sources — indicative gross annual figures, not an offer.
Most-requested skills in Belgium
Based on 840 Belgium vacancies that list requirements, these are the skills employers ask for most often.
- Communication86% of postings
- CRM13% of postings
- English11% of postings
- Troubleshooting8% of postings
- German2% of postings
- Ticketing2% of postings
- Live Chat2% of postings
- Salesforce2% of postings
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