Technical Customer Success Manager – French Market

About this job

YOUR ROLE As Customer Success Manager for the French market, you are the primary point of contact for your customer cohort (of SMBs) once they've signed. You own their success, satisfaction, and retention end to end. You actively build relationships, identify value drivers, and ensure every customer gets the most out of fonio. You'll spend most of your time in calls and meetings with customers. WHAT TO EXPECT - Own a portfolio of French SMB customers across their full lifecycle - Build relationships, surface value, implement and find new use cases for AI agents to keep customers engaged - Run check-ins and proactive calls based on usage signals (low engagement, expansion opportunities, setup friction) - Work with a ready-made pipeline and clear playbooks, with room to test your own…

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Most-requested skills in Austria

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• Leadership59% of postings
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• Budgeting23% of postings
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• KPI5% of postings
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