Senior Staff Software Engineer_Voice AI Agent Prompting

About this job

What You Get to Do in this role: Build voice AI agents. Design and ship agentic voice applications — intent interpretation, multi-step reasoning, tool invocation, and action on the caller's behalf — together with the CTI, CCaaS, and telephony integrations that make them usable in production. Design AI-driven autonomous voice workflows. Decompose call flows and business processes into the steps and decision points a voice agent can execute — determining where autonomy is appropriate, where a live-agent handoff is required, and how misrecognition, retries, and escalation are handled. Engineer for what voice demands. Build experiences that hold context across turns, manage barge-in and interruption, recover gracefully from speech-recognition error, disambiguate caller intent, and confirm…

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