Software Engineer, Product

Sierra · San Francisco

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Company
Sierra
Location
San Francisco
Employment type
Full-time
Posted
June 5, 2026

About this job

WHAT YOU’LL DO - Agent Architecture: What primitives do we need to build agents that are steerable and verifiable, but also conversational and empathetic? How do we future-proof this as LLMs evolve? - Retrieval: How do we ground answers in a customer’s knowledge base? How do we use retrieved context conversationally, handling cases where the answer is unclear or needs clarification from the user? - Evals: How do we measure an agent’s quality? How do empower our customers to improve agent quality? - Voice: How do we make our chat agents “just work” over the phone? How do we deliver lifelike conversations at low latency? - Simulation & Benchmarking: How can we craft a simulation platform to test AI agents against every real-world scenario imaginable?…

This is a short summary.

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