Manager, Software Engineering Omni Channel Management

ServiceNow · Santa Clara

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Company
ServiceNow
Location
Santa Clara
Employment type
Full-time
Posted
August 19, 2026

About this job

Overview As the Manager of Software Engineering, you will lead the OmniChannel team within Customer Support Management (CSM). This hands-on leadership role will set technical direction, driving execution of key initiatives such as Voice AI, Chat AI, Contact Center Integrations among other Omni Channel capabilities. In addition you will also oversee engineering operations, ensure product quality and scalability, and foster collaboration across global teams. About the Role: As a Manager, Software Engineering Management, you will set technical direction and serve as a thought partner to your engineers and product counterparts, staying close enough to the work to make sound technical judgments and unblock your team when it matters.…

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