Executive Director, Client Experience Strategy
JPMorgan Chase · New York
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- Company
- JPMorgan Chase
- Location
- New York
- Posted
- October 31, 2026
About this job
Our High Net Worth clients expect more than service — they expect a seamless, elevated experience at every touchpoint. Join us to shape the strategy, partnerships, and capabilities that bring that vision to life across Card, Concierge, and Travel. Job Summary As an Executive Director, Client Experience Strategy in our High Net Worth Card and Concierge team, you will define how we serve our most valued clients — from phone and digital servicing to exclusive dining, travel, and lifestyle experiences. You'll build and manage premium partner relationships, shape the fulfillment model that powers concierge offerings at scale, and ensure every interaction reflects a differentiated, best-in-class standard.…
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