Call Center Agent
The Knox · Dallas
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- Company
- The Knox
- Location
- Dallas
- Employment type
- Full-time
- Posted
- October 23, 2026
About this job
The Call Center Agent is responsible for handling inbound and outbound guest communications in a hotel environment. This role serves as a central point of contact for guest requests, inquiries, and service coordination. The Call Center Agent ensures all guest interactions are handled promptly, professionally, and accurately while supporting overall guest satisfaction and seamless hotel operations. Act as a central communication hub for the property, effectively “transporting” guest requests virtually by coordinating services and information across all hotel departments. Receive and accurately enter in-room dining orders, confirm key details with the guest, and promptly relay orders to the appropriate Food & Beverage team.…
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