Director of Player Development
Norfolk Casino · Norfolk
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- Company
- Norfolk Casino
- Location
- Norfolk
- Employment type
- Full-time
- Posted
- October 22, 2026
About this job
Responsible for the overall management of the Player Development Department including the growth and tracking of tiered card players. Direct responsibility for growth and defection of high-end players. Oversee reinvestment rate and programs for high-end players. Establish and execute department policies and objectives in an effort to grow new and existing players. Supervise, schedule and train Hosts and VIP Services. Monitor the use of complimentary services by staff and remain within established comp guidelines. Work with sister properties to support VIP activities. Implement programs to build staff/customer relationships including regular telemarketing and written correspondence. Establish contact quotas and measure staff activity. Achieve goals for reactivation of defected players.…
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